Epoch Integration Adds New Customers for NeedTEXT Monitor for BlackBerry Enterprise Server

30 November 2005

r> BASF, Mercer Management Consulting, Hyatt and John Hopkins University among growing list of customers adopting management solution for BlackBerry TORONTO, Nov. 29 /PRNewswire/ - Epoch Integration Inc., a leading provider of software solutions that enhance the capabilities of internal groups responsible for the support of the BlackBerry(R) wireless platform, developed by Research In Motion (RIM) (Nasdaq: RIMM; TSX: RIM), today reported that its NeedTEXT(R) Monitor for BlackBerry Enterprise Server(TM) continues to be chosen by prominent customers using BlackBerry. New customers include such high-profile organizations as BASF, Mercer Management Consulting, Hyatt, John Hopkins University, Albertson's, PAREXEL International and Loudoun County, Virginia. NeedTEXT Monitor is a network management solution specifically designed to monitor BlackBerry Enterprise Server and BlackBerry wireless handhelds within customer organizations. The product has been adopted by many companies looking to maximize the availability of their BlackBerry service to handheld users. By providing automated, 24/7 monitoring, NeedTEXT Monitor proactively identifies system issues or events that could cause an interruption in BlackBerry service and sends detailed alerts to system administration staff. The software also gathers key performance metrics for the BlackBerry Enterprise Server and BlackBerry users, enabling reports and charts for use in everyday management of the BlackBerry deployment within the organization. For example, administrators can report on message activity across all of their BlackBerry Enterprise Servers simultaneously and use the resulting data for load balancing and capacity planning initiatives. According to Paul Hartge, president and CEO, Epoch Integration, the deployment of NeedTEXT Monitor by these customers indicates the continuing trend of BlackBerry reaching mission critical status within the enterprise environment. "At these companies, the BlackBerry solution has moved past the pilot and early rollout stages," said Hartge. "Wireless access to email and other data applications must now be supported by IT departments with the same level of robustness and reliability as any other mission critical service within the organization. NeedTEXT Monitor helps BlackBerry administrators and IT managers achieve this goal." Customer quotes and success stories are available for download from http://www.needtext.net/shell/besmon-case-study.jsp. Customers should contact Epoch Integration Sales for more information or to obtain a free evaluation. Visit http://www.needtext.net/besmon. About Epoch Integration Epoch Integration Inc. is a leading developer of enterprise software for businesses using the BlackBerry wireless platform, developed by Research In Motion. The company's products, including the popular NeedTEXT suite, are focused on enhancing the capabilities of organizations responsible for the implementation, management and support of BlackBerry solutions. The company currently provides network management solutions to such high-profile customers as TD Securities, Walmart.com and the U.S. Army, in addition to small and medium-sized businesses around the globe. Founded in 1997, Epoch Integration is headquartered in Toronto, Canada. Visit http://www.epochintegration.com. The BlackBerry and RIM families of related marks, images and symbols are the exclusive properties and trademarks of Research In Motion Limited.

Source: PR Newswire