EZ Lube Keeps Customers Connected With Secure Free Wireless Access21 December 2004
EZ Lube(R) Inc., the Southern California-based fast oil change company, is making waiting time productive by providing free, secure wireless guest access for its customers at each of its 53 locations. The installation, based on SonicWALL technology, is representative of a growing trend among service organizations of all kinds to remain competitive by offering wireless connectivity as an added-value feature. EZ Lube has created a secure distributed network using TZW Series wireless security appliances from SonicWALL, Inc. (Nasdaq: SNWL), a leading provider of integrated security, productivity and mobility solutions, connecting each of its locations via secure VPN to a SonicWALL PRO series gateway at its Santa Ana headquarters. Each appliance provides guest wireless services for waiting customers and also securely connects EZ Lube's wireless handheld point-of-service (POS) devices, which are used for customer greeting and billing at the branches. "The entire installation of SonicWALLs was rolled out in just nine days," said Bruce Carter, IT Director for EZ Lube. "It was so easy, it was an absolute dream. We pre-configured every appliance here at HQ and they were installed by one of our district managers during his scheduled visits to each location. Every unit was up and running in about 15 minutes. This type of configuration can be difficult for the inexperienced, but the SonicWALL appliances were pretty much plug and play." The SonicWALL devices provide wireless security for each location and, despite the numerous barriers, walls and metal flooring plates that are integral to every site, deliver excellent signal strength. This is an important factor both for customers using the wireless services and in rolling out EZ Lube's 802.11 handheld-based customer greeting system. Since joining the fast-expanding company in April 2002, Carter has introduced new technology to create a secure, integrated broadband network on which to base future management and customer service solutions. The company decided to upgrade its security systems this year after being attacked by the Sasser worm and worked with reseller VL Systems to introduce SonicWALL technology. Carter is now able to check all VPN connections on a daily basis and plans to add further management applications to the system later in the year. "EZ Lube prides itself on providing exceptional preventative maintenance programs and unsurpassed customer service for the thousands of customers it serves every day," added Carter. "In a competitive business, it is important to keep ahead of the curve and continually find new ways to improve the customer experience. We've feel we've added another exceptional customer service by making their waiting time productive."
Safe Harbor Regarding Forward-Looking Statements Certain statements in this press release are "forward-looking statements" within the meaning of the Private Securities Litigation Reform Act of 1995. The forward-looking statements include but are not limited to statements regarding the trend of service organizations to offer wireless connectivity as value added features, These forward-looking statements are based on the opinions and estimates of management at the time the statements are made and are subject to certain risks and uncertainties that could cause actual results to differ materially from those anticipated in the forward-looking statements. In addition, please see the "Risk Factors" described in our Securities and Exchange Commission filings, including our Annual Report on Form 10-K for the year ended December 31, 2003 and Form 10-Q for subsequent periods, for a more detailed description of the risks facing our business. All forward-looking statements included in this release are based upon information available to SonicWALL as of the date of the release, and we assume no obligation to update any such forward-looking statement.
Source: PR Newswire
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