Hughes Network Systems Europe Rallies to Provide Service to Stranded Satellite Broadband Users2 March 2006
Hughes Networks Systems Europe (HNSE), a wholly owned subsidiary of Hughes Network Systems, LLC (HNS), today announced the launch of a rescue programme for stranded users of a European satellite ISP following customer notification that they were ceasing operations effective 27 January 2006.
HNSE's rescue programme is designed to help these satellite broadband users restore their Internet service as quickly and painlessly as possible and is available through HNSE's European network of value-added resellers.
"Immediately after customers were notified that service was ending, we were inundated with enquiries from hundreds of distressed users, both directly and through our partners. We have responded by offering a free equipment programme on selected plans," said Patrick Grillo, director of sales, Internet Business Group at HNSE. "Several sites were transitioned to HNSE's service as early as this past Monday, with more to be completed within the next two weeks."
"We understand that many small enterprises and home workers have been affected and require urgent assistance to re-establish their Internet connectivity. As the worldwide market leader in the delivery of satellite- enabled broadband Internet access, Hughes wanted to act quickly," said Mike Darcy, president of HNSE.
"With over 280,000 DIRECWAY(R) consumer and small business subscribers worldwide, Hughes has a service model that is stable, proven, and is competitively priced," added Grillo. "This was recently reinforced with the European launch in October of the DW7000 high-performance broadband satellite router and nine new service plans, resulting in a wide range of offerings for individuals through to multi-site customers across Europe."
HNS Europe's business model for the small enterprise market is based on an authorised distribution network of value-added resellers and dealers across the EMEA region. Grillo added, "Not only does our dealer network extend broadband satellite delivery to a wide geographic area, it's all backed by our professional service capabilities, including billing, maintenance, technical and customer support."
To assist disconnected users in securing and resuming high-speed broadband Internet access, FREE equipment is available on selected plans. Customers can contact Hughes directly for advice, or any of its authorized resellers for further information.
European HNSE channel partner contacts:
* Astracom, (Czech Republic and Netherlands), Mr Aart Strang:
+(420) 267 198 271
* Bentley Walker, Mr. Anthony Walker: +44 (0)239 246 3943
* Bridge Broadband Services, Mr Keith Fergie: +44 (0)1738 583 220
* Ethnet, Mr. Barry Lieberman: +44 (0)1763 250 418
* Educom, Mr. Bobby Gara: +(353) 1860 1995
* Intellitrade, Mr Dirk Giese: + (36) 53 366 513
* Nynex, Mr. Andreas Buxbaum: +(49) 6151 307 2266
* Servicesat, Mr. Ian Mycock: +49 (0)8151 36840
HNSE direct contacts:
* Paul Dodson: +44 (0)1908 425 351
* Amanda Palmer: +44 (0)780 225 8919
* Patrick Grillo: +44 (0)780 379 9029
* Andreas Spoetzl: +49 (0) 160 7844 180
About Hughes Network Systems Europe
Hughes Network Systems Europe (HNSE) is Hughes Network Systems' (HNS) operating and sales organization for the European market. HNSE has facilities in Germany, the United Kingdom, and Italy. Utilizing its satellite hub earth stations and network operations centres in Griesheim, Germany and Milton Keynes, U.K., HNSE provides DIRECWAY broadband satellite services throughout the continent, both directly and through a growing family of value-added service providers.
About Hughes Network Systems
Hughes Network Systems, LLC (HNS) is the world's leading provider of broadband satellite network solutions for businesses and consumers, with more than 850,000 systems ordered or shipped to customers in 85 countries. HNS pioneered the development of high-speed satellite Internet access services and IP-based networks, which it markets globally under the DIRECWAY brand. DIRECWAY terminals are based on the IPoS (IP over Satellite) global standard, approved by both TIA and ETSI standards organizations.
Headquartered outside Washington, D.C., in Germantown, Maryland, USA, HNS maintains sales and support offices worldwide. HNS is a wholly owned subsidiary of Hughes Communications, Inc., which is owned by SkyTerra Communications, Inc. (OTC Bulletin Board: SKYT). For additional information, please visit http://www.hns.com.
HUGHES and Hughes Network Systems are trademarks of Hughes Network Systems, LLC. DIRECWAY is a registered trademark of The DIRECTV Group, Inc.
Source: prnewswire
All trademarks and copyrighted information contained herein are the property of their respective owners.
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