Liberty Wireless Selects PeopleSupport to Provide World-class Customer Support13 June 2006
r> MONTREAL, June 12 - TelePlus Enterprises, Inc. (NASDAQ OTCBB: TLPE) (Frankfurt: YT3) (http://www.teleplus.ca) ("TelePlus" or the "Company") announced today its fully-owned subsidiary, TelePlus Wireless, Corp. has selected PeopleSupport, Inc. (NASDAQ: PSPT), a leading business process outsourcing (BPO) provider that offers customer management, transcription and captioning, accounts receivable management and additional BPO services from its centers in the Philippines, Costa Rica and United States, as its strategic provider of customer management support. Prior to the purchase of certain assets of Liberty Wireless by TelePlus from InPhonics Inc., PeopleSupport provided live agent support to Liberty Wireless. The new agreement for 3 years will enhance several of the services PeopleSupport provides to TelePlus' Liberty Wireless customers. These expanded services include live agent support to assist Liberty Wireless customers with billing inquiries, technical support, and confirming order status. PeopleSupport's highly trained agents will also up-sell additional value-added services to customers and focus on client retention. PeopleSupport will support TelePlus with a dedicated and trained team to provide high-quality service to customers.
"Under the new agreement, PeopleSupport will reduce response time to provide a superior experience to our customers, and also lower call abandon rates" said Kelly McLaren, President of TelePlus. "We will achieve these new service levels while reducing the monthly fixed cost components by approximately 20%. In addition, TelePlus is deploying new customer retention strategies by utilizing PeopleSupport's skilled customer care agents to proactively reach out to Liberty Wireless customers to up-sell additional services" added McLaren.
Marius Silvasan, CEO of TelePlus, commented: "TelePlus decided to significantly improve the availability of live agents to deliver superior service to its customer base and I believe that PeopleSupport is the right strategic provider to help us reach that goal. We are proud to partner with PeopleSupport to increase the level of service to our customers. As a premier provider with a majority of employees in the Philippines, PeopleSupport delivers better performance and cost savings to us."
Lance Rosenzweig, Chairman and CEO of PeopleSupport, said "At PeopleSupport, our goal is to provide a very pleasant experience for Liberty Wireless' customers, to share cost benefits and to drive revenues. We believe that an emphasis on customer satisfaction, and having a thorough understanding of our clients' products and services, will help give Liberty Wireless the edge to continue its growth and success. PeopleSupport has the ability to scale globally as call volumes increase for Liberty Wireless."
About TelePlus (OTCBB: TLPE) http://www.TelePlus.ca
TelePlus Enterprises, Inc. ("TelePlus") is a diversified North American telecommunications company with offices in Miami, Florida; Montreal, Quebec; and Barrie, Ontario. TelePlus was founded in 1999 and it has since become a leading provider of wireless and telecommunications products and services across the U.S.A. and Canada. In October 2003, TelePlus became a publicly traded Company on the OTCBB under the symbol TLPE and since then it has continued to grow organically and through strategic acquisitions. The company's wholly-owned subsidiaries include TelePlus Wireless, Corp. which operates a virtual wireless network selling cellular network access to consumers and distributors in the United States under the "Liberty Wireless" brand and TelePlus Connect, Corp. which resells landline, long distance and Internet services in Canada under the "Telizon", "Freedom" and "Avenue" brands.
About PeopleSupport, Inc. (NASDAQ: PSPT)
PeopleSupport, Inc. (NASDAQ: PSPT), is a leading business process outsourcing (BPO) provider that offers customer management, transcription and captioning, accounts receivable management and additional BPO services from its centers in the Philippines, Costa Rica and United States. PeopleSupport's services are designed to reduce costs, improve performance and increase revenues by delivering high quality, value-added, multilingual voice and text services. A majority of PeopleSupport's services are performed in the Philippines, where PeopleSupport is one of the largest outsourcing companies, employing college-educated, fluent English speaking Philippine personnel. Headquartered in Los Angeles, California, and with more than 6,000 employees worldwide, PeopleSupport serves clients in a variety of industries, such as travel and hospitality, technology, telecommunications, retail, financial services, insurance, law enforcement, entertainment, education and medical. For more information, visit http://www.peoplesupport.com.
The statements which are not historical facts contained in this press release are forward-looking statements that involve certain risks and uncertainties, including but not limited to risks associated with the uncertainty of future financial results, additional financing requirements, development and acquisition of new product lines and services, government approval processes, the impact of competitive products or pricing from technological changes, the effect of economic conditions and other uncertainties, and the risk factors set forth from time to time in the Company's SEC reports, including but not limited to its annual report on Form 10-KSB; its quarterly reports on Forms 10-QSB; and any reports on Form 8-K. TelePlus Enterprises, Inc. takes no obligation to update or correct forward- looking statements.
To view the Wall Street Research Report & Analyst Interview, please visit
Interview: http://www.teleplus.ca/download/TLPEAnalyst.wmv
Report: http://www.wallstreetresearch.org/reports/tlpe.htm
To view our most recent Investology research report, please visit
http://www.investologyinc.com/company.php?id=5
Listen to our full Q1 webcast at:
http://www.newswire.ca/en/webcast/viewEvent.cgi?eventID=1453540
To view the CEO interview on the floor of the AMEX, please visit
http://www.teleplus.ca/download/TLPE.wmv
To view the most recent trader's report on TelePlus, please visit
http://www.teleplus.ca/download/TLPEtrader.wmv
Source: prnewswire
All trademarks and copyrighted information contained herein are the property of their respective owners.
Related Articles
|
