Q Inc Announces Release of Quality of Experience Agent Software for BlackBerry Devices

Q Inc, an emerging leader in the networkquality management industry, today announced that it has released a versionof its agent and management quality of experience (QoE) software, Q-Agent™,for BlackBerry™ mobile devices.

BlackBerry devices have been raised to iconic status through theirwidespread adoption by both professionals and consumers. The BlackBerry isproduced by Research in Motion (RIM), a leading designer, manufacturer andmarketer of wireless solutions for the worldwide mobile communicationsmarket. RIM estimates that they will have 5 million subscribers by February2006 (Gartner). Approximately 150 carriers worldwide now offer BlackBerrydevices and services.

When present on a BlackBerry, Q-Agent generates a Quality of Experience(QoE) index that quantifies key user performance parameters, providingcarriers with deep insight into the BlackBerry user experience. Networkmanagement, marketing and customer service teams can use this QoE 'score'to improve a carrier's customer satisfaction, reduce support costs andstreamline product implementation.

Highlighted Links http://www.q-hq.com

Carriers that equip BlackBerries with Q-Agent can resolve problems beforethey impact an end user's experience. The knowledge base and QoE index areaccessed and configured through the Q-Manager console, or piped directlyinto the carrier's OSS. This allows carriers to set thresholds and gain anew level of control over service levels, providing a degree of serviceunderstanding that has been unobtainable using traditional network testingand monitoring solutions. This insight extends down to individual users andprotocols.

RIM's use of Java 2 Platform, Micro Edition (J2ME) allows for the firstapplication of Q-Agent in this environment. Q-Agent is also currentlyavailable on BREW and other wireless data devices.

About Q

Q develops software that helps communications service providers gain uniqueinsight into their customers' Quality of Experience (QoE). Q's flagshipproduct, Q-Agent, offers a multifaceted knowledge base and a quantifiableQoE index that extends down to individual users and protocols. Armed withan entirely new understanding of the user experience, service providersimprove customer satisfaction, reduce support costs and streamline productimplementation. Q-Agent runs on end user devices such as PCs, wireless datacards, smartphones and set top boxes. Q is headquartered in San Francisco.Additional information can be found at www.q-hq.com.

Contacts:Jim BeanVP Business DevelopmentPhone: (415) 354-4900Email Contact

Peter MansfieldDirector of MarketingPhone: (310) 245-9600Email Contact

SOURCE:  Q Inc

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