SupportSoft Serves Up Triple Play Automation Insights at Broadband World Forum Americas

SupportSoft, Inc. (Nasdaq: SPRT), a leading provider of software and services that automate the resolution of technology problems, will discuss the benefits of support automation in addressing triple play customer service challenges during a roundtable discussion at next week's Broadband World Forum Americas in Vancouver, British Columbia.

James Morehead, SupportSoft vice president, will lead a panel discussion entitled, "Triple Play: Speeding Customer Satisfaction through Service Automation." Panel participants include experts from Cox Communications, Nortel, Bharti Airtel and Redback Networks. The discussion will center on how installation automation, service verification and ongoing, automated subscriber support are essential for acquiring and keeping new triple play customers.

The Broadband World Forum Americas is designed to help service providers understand the technology trends and business drivers behind today's broadband market. More information about the conference can be found at http://www.iec.org/events/2006/bbwf_americas/conference/ .

WHAT: Panel: "Triple Play: Speeding Customer Satisfaction through

Service Automation"

For more information, visit:

http://www.iec.org/events/2006/bbwf_americas/conference/e4.html

WHO: Chairperson:

James Morehead, Vice President of Product Management and

Marketing, SupportSoft

Speakers:

Al Briggs, Director of Information Technology, Cox

Communications

Ken Couch, Director of Marketing -- IPTV and Broadband Access,

Nortel

Shailesh Kantak, VP of Marketing -- Internet, Bharti Airtel

Ravi Medikonda, Director of Product Marketing, Redback Networks

WHERE: Broadband World Forum Americas

Vancouver Convention and Exhibition Center

Vancouver, British Columbia

WHEN: Wednesday, September 13th 2:30 p.m. - 4:00 p.m. PDT

About SupportSoft

SupportSoft is a leading provider of software and services that automate the resolution of technology problems. Digital service providers benefiting from SupportSoft solutions include Belgacom, BellSouth, Bharti Airtel, Charter Communications, Comcast Communications, Cox Communications, Time Warner, TeliaSonera, UPC and Verizon. Enterprises that have licensed SupportSoft products include ADP, Bank of America, BT, Kimberly-Clark, Sony and Symantec. Managed service providers that utilize the Company's solutions to provide outsourced services to their enterprise customers include CGI, CompuCom, CSC and IBM Global Services. For more information visit http://www.supportsoft.com/ .